The appeals process for learners and centre staff who express concern or dissatisfaction following an assessment decision.
Our complaints procedure for addressing any issues on occasions where we do not meet the standards of service expected by our users.
The data retention periods for any courses organised by STA Excel.
Our policy ensuring that all courses that we offer are inclusive and accessible to all learners, from initial access to the course right through to assessment decisions.
The policy for ensuring that centre personnel and the course venues comply with current legislation and best practice recommendations for health and safety.
The IQA system which aims to maintain consistency and accuracy of assessments and ensure that STA Excel practices, resources, processes and procedures meet the requirements of the qualifications that we deliver.
Maladministration is an activity or practice which results in non-compliance with regulations, but it is normally the result of a genuine mistake rather than any deliberate plan to gain an unfair advantage. Where a Centre repeatedly makes the same or similar mistakes and makes no effort to change their behaviour then this would eventually constitute malpractice
The privacy policy for The Swimming Teachers’ Association, which includes STA Excel.
Our policy for upholding our responsibility to safeguard and promote the interests and well-being of children and vulnerable adults with whom we working.
