Policy Statement

STA Excel operates a robust internal quality assurance (IQA) system to ensure that all our training delivery and assessment meets the assessment standards set by the awarding bodies (AO) we work with. The IQA system aims to maintain consistency and accuracy of assessments and ensure that STA Excel practices, resources, processes and procedures meet the requirements of the qualifications that we deliver. IQA is carried out on an ongoing basis and will be conducted in line with the sample plan guide provided in this policy.



This IQA policy encompasses all team members and forms of activity that impact on the delivery and assessment of qualifications and training supplied by STA Excel Limited. This system is implemented in line with systems of verification as laid down by the awarding bodies we work with.


Centre Management

The centre management includes the centre co-ordinator and anyone working on behalf of the centre who do not fall under one of the other roles identified within this section. The centre management team has the following responsibilities regarding IQA:

Tutors and Assessors

STA Excel has a bank of tutors and assessors who deliver courses on behalf of the centre on a freelance basis. Tutors and assessors may conduct both roles however where an external assessment is required within the qualification specification, the assessor must be independent to the tutor and IQA. STA Excel tutors and assessors must conduct the following responsibilities in regard to IQA as part of their role:

Internal Quality Assurers

Internal quality assurers are responsible to conduct the following:

Conflicts of Interest

If any individuals within the ATC need to declare a conflict of interest (examples below) they are required to complete a conflict of interest disclosure form, a copy of which will be submitted to the relevant AO. STA Excel will carefully manage any identified conflict of interests and will do so in line with any AO policies. Examples include:

IQA Procedures

Selection of IQAs

The appointed IQA will hold a recognised qualification and occupational competence and understanding of the qualifications they will conduct IQA activities for. The following points will be evidenced during the selection process for STA Excel IQAs:

Risk Assessment

The IQA will carry out a risk assessment on all assessors to identify the necessary contact time and support needed from the IQA. The sample guide in Appendix 1 shows what criteria STA Excel will measure the tutors/assessors against in order to determine the initial risk factor and this will be reviewed on an ongoing basis. The IQA will be provided with any supporting information as necessary—this could include application form, qualifications, CPD evidence, course feedback etc. The IQA may also contact the assessor to identify the needs and support required—this could include visits to the work area, centre or via email/phone conversations.

STA Excel will endeavour to organise an IQA visit within the assessor’s first 3 courses to conduct a detailed observation. Once the IQA has gathered the relevant information and analysed the risk for the assessor it will be documented on a feedback sheet. The centre will liaise with the IQA to note the sampling plan for each assessor and update records accordingly.


The IQA will carry out annual IQA observations on every tutor and assessor, this may be conducted in person or via a video calling function. During an observation visit the IQA will complete a Tutor Observation Performance Report and/or Assessor Observation Performance Report and discuss any action points and feedback with the tutor/assessor. The IQA will also take this opportunity to review the risk rating score and the assessors SWOT analysis to identify ongoing learning needs and review developments. Upon completion the IQA will return the relevant documentation to the centre coordinator for IQA records.

The observation must cover the following activities:

The Sampling Process

To ascertain standardisation within the centre all IQAs will complete random sampling using an online random number generator (Google, 2018) following the same method.


  1. All learners for the given course are identified via the number next to them on the course register
  2. The relevant sample size is noted (as determined by risk assessment; Appendix 1)
  3. The minimum and maximum learner numbers are inputted into the random number generator and the IQA must generate the number required to satisfy the sample size, making a note of the selected learners on the relevant form
  4. Upon completion of the above method the IQA should have a list of learners for which they will sample all units for each learner
  5. The result of the random sample is noted on the relevant paperwork for the IQA to carry out the IQA activities on the learners.

The IQA overview will be reviewed quarterly, to ensure that all qualifications and all units within the qualifications have been sampled. Non-random sampling may also take place if learners with additional support needs were present on the course, this would be at the IQA’s discretion.

IQA Documentation

All IQA records will be kept for the maximum STA Excel data retention period of 5 years. Records will be kept digitally and in line with the STA Excel Privacy Policy. All IQAs are responsible for ensuring the security of digital records and must remain compliant with STA Excel policies.

Challenging IQA Decisions

If the learner or the assessor would like to challenge an IQA decision they must do so through the STA Excel Appeals Policy.

Standardisation and Development

As an approved training centre, we will host annual standardisation and team development meetings to ensure all the team are up to date with any qualification delivery/assessment updates or centre policy and procedures updates. Any meetings/online updates will be recorded on individual CPD records. When deciding what content to include in annual training the IQA and centre coordinator may refer to the SWOT analysis results from assessors.

Team members will be emailed any technical updates relevant to the qualifications that they are eligible to deliver/assess, as and when STA Excel receives them from the relevant awarding bodies. All team members are encouraged to continually develop and update their skills/knowledge and STA Excel aims to give team members equal opportunity to complete both tutoring and assessing roles, whilst ensuring no conflicts of interest are present.

Monitoring and Review

This policy and its implementation will be reviewed annually or after any EQA visit which raises action points for the centre. We are committed to ensuring that the procedures are fit for purpose and that we are meeting and surpassing the expectations of our learners, centre personnel and the awarding bodies we work with.

Supporting Information

Appeals Policy
View Policy
Safety Training Awards Website
Visit Website
Google (2018) Random Number Generator [Online] (Accessed 23rd July 2018)

Appendix 1

STA Excel IQA Sample Size Guide
Highest Risk
High Risk
(50% or 6 learners, whichever is greater)
Medium Risk
(25% or 4 learners, whichever is greater)
Low Risk
(10% or 3 learners, whichever is greater)
  • The assessor is assessing within their first 3 courses
  • The last time the assessor made an incorrect assessment decision
  • The qualification is new to the course organiser
  • The assessor has under 6 months experience in assessing
  • The assessor received numerous action points on their last quality assurance activity
  • The assessor does not have evidence/has not participated in CPD within the last 12 months
  • There has been a successful appeal against the assessor within the last 6 months
  • The assessor has over 6 months experience but under 12 months
  • The assessor received a couple of action points on their last quality assurance activity
  • The venue is new to STA Excel (first time a course has been run there)
  • The assessor is experienced (over 12 months)
  • There were no action points identified during the last quality assurance activity
  • The assessor is current having completed and has evidence of CPD and standardisation (within the last 12 months)
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